Straight answers, no fine print.

Begin with the 60-second eligibility check. If suitable, you’ll be invited to complete a structured intake and book a telehealth consultation with an AHPRA-registered clinician.

No. A real-time clinician consultation is required before any prescribing decision. Completing the intake form alone is not a substitute for a consultation.

The eligibility check takes about two minutes. Intake takes 10–15 minutes. Most patients are seen in consultation within a few business days. Your clinician’s decision is delivered during the consultation itself.

No. Approval depends on your individual health profile, medical history, and clinical suitability. Our clinicians exercise independent judgment and may decline patients who are not suitable for this pathway.

Generally, Australian adults (18+) who are comfortable with telehealth and willing to complete a clinical intake and consultation. The eligibility quiz filters out obvious exclusions up front; your clinician makes the final determination.

The service operates Australia-wide via telehealth. Some clinical presentations require local in-person assessment; your clinician will advise if that applies to you.

Typically 20–30 minutes over secure video. Your clinician uses your intake as the starting point, asks follow-up questions, and discusses what, if anything, is clinically appropriate.

No. A consultation is a clinical review, not a pre-approval step. Its purpose is to determine whether this pathway is clinically appropriate for you.

We aim to keep you with a consistent clinician wherever possible. If your primary clinician is unavailable, another AHPRA-registered clinician in the care team will cover.

You can request a second clinical opinion via our care team, or take the clinical summary to your primary care provider for independent review. You’re not locked into any single pathway.

Your fee covers the clinical service: scheduled clinician check-ins, care-plan reviews, secure messaging, and continuity with your care team. The patient portal is included.

Any clinically prescribed items are separate, subject to independent clinician decision and appropriate dispensing channels, with relevant pharmacy fees applied. They are not bundled into the program fee.

No. There are no long-term contracts. You can pause or cancel through your patient portal or by contacting our care team at any time.

Yes. Your personal health information is handled in accordance with the Australian Privacy Act and relevant health-records legislation. Your data is never shared with third parties without your explicit consent.

Where clinically appropriate, prescribed items are dispensed by an appropriate pharmacy and delivered discreetly. The dispensing pathway is independent of website browsing and follows standard pharmacy procedures.

No — not without your explicit consent. The clinical relationship is between you and your clinician.

Your care team schedules regular check-ins to review progress, monitor relevant health markers, and adjust your care plan as needed. You can communicate with your clinician through the patient portal between scheduled check-ins.

Your clinician can facilitate referral to appropriate specialists (e.g. endocrinology) and coordinate with your primary care provider. Escalation is a normal part of safe clinical care.

If you’re experiencing a medical emergency, contact local emergency services (000) immediately. Our telehealth service is not designed for emergency care.

Yes — and we encourage it. We provide a clinical summary you can share with your primary care provider so your broader care remains coordinated.

Review your care plan, schedule and manage appointments, message your care team securely, view documents and clinical summaries, and manage billing.

After your first consultation you’ll receive sign-in details by email. New patients can also access the portal’s logged-out start screen at any time to begin a fresh assessment.

Yes. Sign-in is protected; all messaging and document storage uses encrypted channels. Your information is handled in accordance with the Australian Privacy Act.

You’ll be told directly during the consultation and, where possible, redirected to a more suitable pathway — whether that’s a specialist, in-person assessment, or coordination with your GP.

No. Telehealth is not suitable for all patients or all clinical presentations. Some cases require in-person assessment, specialist referral, or additional diagnostic work. Your clinician will advise if telehealth is not appropriate for your situation.

Through your patient portal, or by contacting our care team. There are no cancellation fees and no lock-in contracts.